FAQs

FAQ

Website & Products

  1. Is your website legit?
We are a public website, and running social accounts such as instagram. Public praise is the most important thing for us. You will get order status and shipping information after you order.
  1. How is the quality?
We do the best to offer the latest high end fashion stuffs for our fans. All pictures showed on website are real life pictures.
  1. Is everything in stock?
We try best to update the products timely, but hot items may be sold out quickly. Please order in time to make sure you will get the items.
  1. How is the size fit?
Please choose the right size by our website size chat. If any question, please contact us.
 
Payment & Shipping
  1. What payment methods are accepted?
Payment by Credit card, Western Union, Money Gram, Bank Transfer are accepted.
  1. What shipping methods are available?How is the delivery date?
Shipping Method Delivery date
DHL 4-6 working days
EMS 5-10 working days
HongKong Post Air Mail 15-30 working days
 
  1. How much for shipping?
Different methods to each country is different, put the items to the cart, go to checkout page, choose your country and shipping method, shipping fees will be confirmed.
  1. Should I pay for the customs duties and taxes?
Customs duties and taxes may be charged by customs, please pay before delivery to get your parcel in time.
  1. What should I do if my parcel is on hold by customs?
Please contact your local DHL to get more information about the parcel. Then feedback to our customer service help to settle the problem.
 
Order & Tracking
  1. How can I check my order status?
Login your account on our website to check. We advice you put your valid mobile number on your shipping information, so that you will get message notice of your order status.
  1. When is my order shipped out?
Normally we need 2-3 days to get ready your order items, double check the quality to make sure you get perfect items. For made-to-order items, normally it needs 7-10 days to make for you. Please keep in touch with our sales service.
  1. Will I get my tracking number?
You will get email/message notice with tracking number and tracking like once parcel shipped out.
 
Return & Refund
  1. How can I cancel my order?
Please do contact our customer service in time if you would like to cancel your order. Orders cant be canceled once shipped out.
  1. What is your return policy?
Because of the customs problem, please contact us for returning request. And check more information about our return policy here.
  1. When will I get my refund back?

For credit card payment, you will get refund in 10-20 working days, depends on the bank processing time.
For other payment, you will get refund in 1-2 working days.

Yolanda +16265594662
Kayla +16268387151